About Us
At Pacific Home Guardian, we believe peace of mind starts at home. That’s why we specialize in protecting what keeps your household running—your appliances. From unexpected breakdowns to everyday wear and tear, our mission is to provide reliable, affordable insurance solutions that keep your home running smoothly.
The PNW's Most Trusted Appliance Insurer
Proudly serving the Pacific Northwest, we’ve built our reputation as the region’s most trusted appliance insurer. Our local roots, personalized service, and deep understanding of the unique needs of Northwest homeowners set us apart—because here, home means everything. We are have been given the highest ratings by multiple independent sources, and all of our services are backed and administered by Omega Homecare.
Why Pacific Home Guardian?
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Simple Claims Process:
Our claims process is designed with your convenience in mind. We eliminate unnecessary steps so you can focus on what matters most—getting back on track.
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Easy Online Process Available:
You can file a claim from the comfort of your home or on the go, using our streamlined online claims portal. The intuitive interface guides you through each step quickly and securely.
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Claims Settled Over the Phone with a Live Person:
Prefer a personal touch? Our knowledgeable claims representatives are available by phone to walk you through the process and help resolve your claim in real-time—no frustrating automated systems.
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Contract Located with Customer Name and Address:
We simplify verification by associating your service contract directly with your name and address, so you don’t need to dig through paperwork when you need help the most.
Our Response Times
7 to 10 Days
To Conclude Claims
We work efficiently to process and settle most claims within 7 to 10 business days.
30 Seconds
Average Answer Time
Our toll-free claims hotline connects you with a live agent in less than 30 seconds on average.
4.5 Minutes
Average Call Time
We respect your time. Our efficient system and staff help keep claim calls short and effective.
Local Experts On Call
Dedicated Contact Center:
Our U.S.-based contact centers are staffed with trained professionals ready to assist you with any questions or concerns. We're committed to delivering fast, friendly, and knowledgeable service every time you call.
Multiple Domestic Locations:
We proudly operate multiple support centers across the United States. All customer service and claims calls are handled locally, ensuring consistent quality and avoiding the frustrations that can come with outsourced support.
Experienced Claim Examiners
Our claims team is made up of seasoned professionals who understand the ins and outs of insurance. They work diligently to evaluate claims quickly, fairly, and accurately—bringing confidence and clarity to every step of the process.
